Grievance Redressal Policy

Every patient and family member has the right to raise a concern about their care, our staff, our facilities, or their bill — and to have it taken seriously, investigated fairly, and responded to in reasonable time.

Any patient, family member, attendant, or visitor can raise a grievance about their experience at RHRC. You do not need to be currently admitted or under treatment to do so.

Please share as much detail as you can — dates, names, and what resolution you're hoping for — so we can look into it properly.

The date, the department or staff involved, what happened, and what resolution you're hoping for all help us look into your grievance properly. You're welcome to raise a grievance anonymously, though this may limit our ability to update you on the outcome.

If you're not satisfied with the initial response, you can ask for your grievance to be escalated — first to senior hospital administration, and from there to the APPL Foundation, which runs RHRC, for further review.

If you remain unsatisfied after our internal process, you may also raise your concern with the relevant state health authority, the applicable clinical establishments regulatory authority, or, for consumer disputes, the appropriate Consumer Disputes Redressal Commission. Raising a grievance with us does not affect your right to pursue any of these external options.

Grievances are handled confidentially and shared only with those who need to know to resolve them. Raising a grievance never affects the quality of care you or your family receive at RHRC, and we do not tolerate any negative treatment of a patient or family member for having raised a grievance in good faith.

Grievances help us identify where our care or processes can improve. As a NABH-accredited hospital, we review grievance trends periodically as part of our commitment to quality and patient safety.