Privacy Policy

This policy covers information collected through this website only. It does not cover medical records, billing records, or other information collected in person at the hospital, which are governed by our clinical and administrative record-keeping practices and applicable healthcare regulations.

We do not ask you to create an account, and this website does not collect payment or health-record information directly — appointments, billing, and medical records are all handled in person at the hospital.

We collect information directly from you when you fill in a form on this site. We also collect limited technical information automatically through your browser, and, if enabled, through analytics cookies, as described below.

We use what you submit only to respond to your enquiry, book or confirm an appointment, route feedback or a grievance to the right team, and improve our services. We do not use it for unrelated marketing.

This website has no backend server of its own — every form submits directly to Formspree, a third-party form processing service, which forwards it to our team by email. Your submission is subject to Formspree's own privacy practices in addition to this policy.

If analytics is enabled on this site, it uses standard, aggregate website-analytics cookies (such as Google Analytics) to understand how visitors use the site. This does not identify you personally and is not used for advertising. You can disable cookies in your browser settings at any time; this may affect how some parts of the site work, but not your ability to submit a form or call us.

Because our form processor and any analytics service we use are third-party platforms, information you submit may be processed or stored on servers outside India. We choose providers that maintain appropriate security and confidentiality standards, and your information remains subject to this policy regardless of where it is processed.

This website is served over an encrypted (HTTPS) connection. We rely on our form processor's security measures for data in transit and at rest, and limit access to submitted information to the hospital staff who need it to respond to you. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Form submissions are retained by our team only as long as needed to respond to your enquiry or resolve your grievance, and in line with applicable medical record-keeping requirements for anything tied to your care. We periodically review and remove enquiry data that is no longer needed.

We do not sell your information. It is shared only with the relevant hospital department or staff needed to act on your enquiry, feedback, or grievance. We may also disclose information where required by law, court order, or a lawful request from a government or regulatory authority.

Under India's data protection law, you have the right to know what information we hold about you, ask us to correct inaccurate information, ask us to erase information you've submitted, and withdraw consent for us to hold it — subject to any information we're required to retain by law. You can exercise any of these rights by contacting us using the details below.

If you have a concern about how information you submitted through this website has been handled, write to Hospital Administration using the contact details below. We will acknowledge your concern and respond within a reasonable time.

Where a submission concerns a child (for example, a pediatric appointment), we expect it to be made by a parent or guardian on the child's behalf.

We do not send marketing messages based on information submitted through this website. Any follow-up you receive relates directly to your enquiry, appointment, feedback, or grievance.

We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision.